Terms & Conditions

Acceptance of terms

By accessing, browsing or purchasing from the KALP website (kalp-shop.in), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the site.

The site is owned and operated by Pranada Biopharma Pvt. Ltd., a company incorporated in India. References to “we”, “us”, and “our” mean Pranada Biopharma Pvt. Ltd. operating the KALP brand.

Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to place an order on the KALP website. By placing an order, you confirm that all information you provide is accurate and that you are legally capable of entering into a binding contract.

Products & orders

KALP sells premium handcrafted cocoa bars. We make every effort to display our products, colours, and packaging as accurately as possible, but we cannot guarantee that your device’s display will be perfectly accurate.

All orders placed through the site are an offer to purchase, which we may accept or decline at our discretion. We reserve the right to refuse or cancel any order, including (but not limited to) in cases of:

• Product or pricing errors
• Suspected fraud or unauthorised payment
• Stock unavailability
• Delivery to non-serviceable pincodes

An order is confirmed only when you receive an order confirmation email from us.

Pricing & payment

All prices listed on the site are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Shipping charges are calculated at checkout based on your delivery pincode.

We process payments through Razorpay, which is PCI-DSS compliant. We do not store your card details on our servers. By completing a transaction, you agree to Razorpay’s terms in addition to ours.

In the event of an obvious pricing error, we reserve the right to cancel the order and issue a full refund, even after an order confirmation has been sent.

Shipping & delivery

We ship across India. Orders are processed within 3–5 business days, with delivery in 3–4 business days for metros and 5–7 business days Pan India. We do not currently ship outside India.

For full details, see our Shipping Policy.

Returns & refunds

Our return window is 30 days from the date of purchase. As food products are perishable, most items are non-returnable unless defective or damaged on arrival. For full details, please read our Returns, Refunds & Exchanges policy.

Intellectual property

All content on the KALP website — including the KALP name, logo, brand marks, product names, imagery, photography, illustrations, copy, and page layouts — is the property of Pranada Biopharma Pvt. Ltd. or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content from this site without our prior written consent.

User conduct

When using the KALP website, you agree not to:

• Use the site for any unlawful purpose
• Submit false, misleading, or fraudulent information
• Interfere with or disrupt the site, its servers, or networks
• Attempt to gain unauthorised access to any portion of the site
• Use automated systems (bots, scrapers) to extract content
• Impersonate any person or misrepresent your affiliation

Disclaimers & liability

KALP products contain cocoa, dairy, and may contain traces of nuts, soy, and gluten. It is your responsibility to review the ingredients and allergen information before purchase or consumption. We are not liable for any allergic reactions arising from consumption of our products.

The site and its content are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Pranada Biopharma Pvt. Ltd. disclaims all warranties, express or implied, and shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the site or our products.

Our total liability for any claim arising out of or relating to these Terms or your purchase shall not exceed the amount you paid for the product in question.

Governing law & jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

Changes & contact

We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the site after changes constitutes acceptance of the revised Terms.

For questions about these Terms, please contact us at [email protected].